Effective Date: [Insert Date]
At fture outils, we are committed to providing quality services and ensuring customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please read the following policy carefully to understand our guidelines on refunds and returns.
1. Refunds
1.1 Eligibility for Refunds
We offer refunds under the following conditions:
- The service or product you purchased is significantly different from what was advertised.
- You have not yet used or benefited from the service/product.
- You cancel your order before the service or product is delivered or rendered.
1.2 Non-Refundable Items
Certain products and services may not be eligible for refunds, including:
- Custom services that have already been initiated (e.g., personalized consulting or tailored business strategies).
- Digital products (e.g., downloadable files, templates) once they have been accessed or downloaded.
- Services that have been fully delivered or utilized.
Please contact us for specific details on eligibility for refunds related to your product or service purchase.
1.3 Timeframe for Refund Requests
To be eligible for a refund, you must submit your request within [Insert Number] days of your purchase. Requests made beyond this period will not be considered.
2. Returns (If Applicable)
Since our offerings primarily consist of digital products and business services, physical returns are not typically required. However, in the case of any physical products associated with our services, the following policy applies:
2.1 Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.2 Return Process
To initiate a return, please contact our customer support team at [Insert Email] within [Insert Number] days of receiving the product. We will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.3 Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. How to Request a Refund or Return
If you believe you are eligible for a refund or return, please follow these steps:
- Contact our customer service at [Insert Email] with your order details and reason for the refund or return request.
- Provide any supporting documentation (e.g., proof of purchase, screenshots, product defects).
- Our team will review your request and respond within [Insert Number] business days.
4. Processing Refunds
If your refund request is approved, we will process your refund using the original method of payment. The funds will be returned to your account within [Insert Number] business days, depending on your financial institution.
5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us: